Contact us

Feedback

We value your feedback and work hard to ensure that patient experiences inform ongoing service improvements.

You can provide feedback of any nature, including suggestions and complaints. Feedback is confidential and can be provided by email [email protected] or post to PO Box 6155, Dunedin North, Dunedin.

Complaints process

HEMS NZ strives to provide excellent care to all patients. If we have fallen short, please let us know.

Complaints are received by HCL, who operate independently of HEMS paramedics. HCL will assign your complaint to a team member to investigate, report and assign actions to address the issue(s).

We will respect your wishes on whether you would like to be contacted about your complaint.

Depending on the nature of your complaint, HCL may escalate the complaint to the relevant authority.

Requesting patient information

If you would like to request patient information we hold, either for yourself or on behalf of a patient, please email [email protected].

Provision of patient information is subject to identification checks.